F.A.Q.

Why Soy and Coco?
The burn time of the candle is increased with the use of Soy and Coco wax as compared to Paraffin wax due to the cooler temperatures it burns at. This wax is non-toxic and non-carcinogenic. Soy/Coco wax is an excellent choice for those who wish to burn environmentally friendly candles.

Why Does Soy/Coco Wax Make A Superior Candle?
These candles last up to 25 - 50 % longer than paraffin. 

The candle releases fragrance naturally and for longer. Soy/Coco wax candles actually last for 25 - 50 % longer than paraffin candles, making them more economical. Make from an environmentally friendly, renewable resource. Is water soluble. You can wash out your jars with hot, soapy water, which means recycled jars can be reused.

What type of wicks do you use?
Our wicks are made from a specially treated fibre. Since the core of this advanced wick consists of fibres and not metal, it does not leave behind the unsightly metal wire protruding from the flame as it burns. These wicks are 100% natural and are zinc and lead free.

What are the Spotify Playlists from the drop down?
They are specially curated playlists that are free add-ons for your candle purchase. The first step of obtaining your playlist is to select the playlist from the drop down menu labelled "Free Spotify Playlist", once that's completed, add your candle order to the cart via the "Add to cart" button, and voila! From there, proceed as normally. 

How do I put my candle out?
Blowing the candle out gently is the best option. You should not place the lid on the jar to extinguish the flame, as this traps smoke and soot within the jar and wax.

Can I re use my candle glass?
Yes, you can re use your glass candle jar. Clean the jar by using hot, soapy water. Please remember, DO NOT pour liquid wax down your drains. The wax will solidify in the pipes and clog your sink. Check out our Recycle Me! page for more information!

Do you wholesale candles so I can become a retailer?
Yes, we do offer wholesale rates. If you're interested in becoming a retailer please email us with information on your business. We will contact you shortly with our pricing information and terms.

How quickly will I receive my order?
All orders placed on a working day will be processed and dispatched from our warehouse within two days. If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.  

Please note that you can track your order for an Estimated Time of Arrival from Australia Post website http://auspost.com.au/track

You will need to sign for your order when it arrives.  If you are not available to sign for your order, Australia Post will leave a note with instructions for pick up from a designated post office.